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Comment: Baby plugs covers for outlet
Response: Thank you for your suggestion. We have installed plugs for outlets in Youth Services.

Comment: Please bring back Out-of-System ILL World Cat
Response: We apologize for the current loss of interlibrary loan. The Finger Lakes Library System has indicated that they hope to restore this service by the end of this year. We are exploring alternatives systems as we know our community needs this service.

Comment: I am wishing for free books and a vending machine at the library.
Response: Thank you for sharing your library wishes with us. Did you know that when you participate in our summer reading program, you can choose a free book to keep? And we hope you enjoy borrowing all the books you can enjoy for free all year long. Did you know there are snack, movie, and even book vending machines? We will put these ideas on our wish list too.

December 2019 Patron Comments

Comment: How do patrons know which Sundays the library is open? It’s confusing.

Response: We are open 18 Sundays per calendar year (9 in spring, 9 in the fall) thanks to funding from the Town of Ithaca. You can view our open hours on our Hours, Location & Contact page. All of our open and closed Sundays are also marked on our Events Calendar.

September 2019 Patron Comments

Comment: I used the restroom today and noticed they have been retro-fitted with handicap access. Fantastic! Thank you for following through on this.
Response: Thank you for alerting us to this oversight. We are happy to have improved access thanks to our County Facilities support. And we are also working on adding a better transition from the hall to the restroom to allow wheelchairs better access.  

Patron Comments from July 2019

Comment:  It would be nice to have some benches outside to sit on when you are waiting for your ride. Thank you!
Response: Benches do make waiting much easier. The property does not belong to the library, but the County does have benches on Green Street for that purpose.

Patron Comments from May 2018

Comment: Too many screens! In the front lobby, in the kids area, etc. My 6 year old does not need more screens to distract her. Thanks.

Response: We understand your concern about the prevalence of screens; although we do need to balance the need of patrons lacking those resources to access them at the library, and our need to communicate. The library isn’t exempt from the digital age, and we hope you do enjoy the screen free reading areas of the library.