Catalog Help & Troubleshooting Tips

The virtual collection from TCPL offers a variety of online databases that allow you to research topics, such as health and business, and locate full-text articles from magazines, newspapers and encyclopedias.

Connect from Home 4 Easy Steps

  1. Visit the Tompkins County Public Library’s database portal: tcpl.org/research/databases.php.
  2. Select the database you wish to access.
  3. You will be prompted for your library barcode and password. Locate your library barcode on the back of your TCPL card.
  4. Type in this barcode number on the back of your library card (include the D, no spaces) and your password (default is the last 4 digits of phone number).

Troubleshooting Tips

Need Help?

If you need assistance constructing your search or accessing the databases, please contact the Adult Services Reference Desk at 607-272-4556 or submit the online help form.

If you are still having problems, please fill out the online help form:

Name:

Address:

City, State:

Phone:

E-Mail:

   

Name of databases you are having difficulty accessing:

Select your browser type and version:

Select your operating system:

Are cookies enabled in your browser?

Are you behind a firewall?

Details of the problem:

  • Please provide as much information about your problem as you can.
  • When did you encounter the problem? Include date and time, if possible.
  • If you received an error message, please describe exactly what it said?

Note: If you experience difficulties submitting this form, please call Amy at 607-272-4557 ext. 247.

Special thanks to Montgomery County Public Libraries for their instructions regarding firewall adjustment.

Page last modified May 5, 2010