Catalog Help & Troubleshooting Tips

The virtual collection from TCPL offers a variety of online databases that allow you to research topics, such as health and business, and locate full-text articles from magazines, newspapers and encyclopedias.

Troubleshooting Tips

Need Help?

If you need assistance constructing your search or accessing the databases, please contact the Adult Services Reference Desk at 607-272-4556 or submit the online help form.

If you are still having problems, please fill out the online help form:



City, State:




Name of databases you are having difficulty accessing:

Select your browser type and version:

Select your operating system:

Are cookies enabled in your browser?

Are you behind a firewall?

Details of the problem:

  • Please provide as much information about your problem as you can.
  • When did you encounter the problem? Include date and time, if possible.
  • If you received an error message, please describe exactly what it said?

Note: If you experience difficulties submitting this form, please the Adult Reference Desk at 607-272-4556 or send an email to

Special thanks to Montgomery County Public Libraries for their instructions regarding firewall adjustment.

Page last modified Jun 4, 2012