Ask Us 24/7

Ask Us - Chat With a Librarian

Ask Us 24/7 is a virtual chat service that connects people with reference librarians.

Ask Us 24/7 is available 24 hours a day, 7 days per week. You will NOT be chatting with a librarian at Tompkins County Public Library and may not even be chatting with a librarian in our community, but you will be chatting with a reference librarian.

The librarian who answers your question will use a range of Internet sources and specialized databases. If you need assistance specifically from your home library, your question will be referred and a librarian from your home library will get back to you via email.

Please send questions regarding your TCPL account to us directly. To contact the Tompkins County Public Library directly by email, phone or in person, please refer to

Frequently Asked Questions (FAQs) about Ask Us 24/7 including software issues -

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Page last modified May 3, 2012